Frequently Asked Questions

How are the wheels packaged?

Our wheels are supplied in a pair of bespoke wheel boxes with our logo on the outside. Each wheel is packaged in its' own box with custom cardboard dividers to stop any damage in transit. If we feel there is a need for extra packaging we may use foam packing.

Our boxes are 100% recyclable but may be worth holding onto should you wish to sell on any existing wheels as good wheel boxes are hard to find.

What's in your wheel box?

• The wheels you ordered, road, mountain or gravel cross.
• Tubeless tape. The majority of the wheels we now build are tubeless compatible. If they are road wheels that will be used at high pressure (50 psi or above) we will use yellow tubeless tape, fitting 2 complete rounds of tape. We start at the opposite side of the rim to the valve hole, near the rim join to keep the tape overlap away from the valve hole. We're confident this method won't fail under pressure and will remain sealed. For mountain bike rims we fit 2 complete rounds of Tesa tubeless tape, again starting near the rim join, away from the valve hole.
• For 11 speed Shimano compatible freehubs we will include a 9/10 speed cassette spacer. This will be stapled to the cardboard fitting inside the box and should be obvious when the box is opened.
• If tubeless valves and sealant are ordered at the same time, we will fit the valves and secure the bottle of sealant inside the box.

Axle Adapters?

We have set up our pages to allow the customer to pick the correct hub axle adapters for their requirement. The wheels will be supplied with the correct adapters fitted, ready to go into your bike.

Delivery Time?

Neil has learnt that wheel building cannot be rushed. We don't build thousands of wheels and we don't really want to. Rushing wheel building will inevitably lead to mistakes and mistakes lead to unhappy customers. We take our wheel building business very seriously and although we will deal with wheel orders efficiently, your wheels won't be there next day. Please allow 7-10 days (UK Orders) for your wheels to be dispatched. If there is a problem with your order, Neil will make contact to explain the situation and give an estimated delivery day.

What specification are Moonglu wheels?

Our wheels are built from the component parts, hub, spokes, rims and rim tape. Pro 5 hubs come boxed from Hope's factory over the border in Lancashire. Our spokes are usually Sapim Race stainless steel, double butted but we may substitute in DT Swiss competition where necessary.

From 2021 we have upgraded our spoke nipples to a secure lock, double square nipple in either alloy or brass. We have done this for a number of reasons. These include their compatibility with DT Swiss PHR washers and the ability to build with a slightly longer spoke, giving a better overlap of the nipple head and hence a stronger wheel, even with alloy nipples.

With the addition of a Morizumi Spoke Cutting and Threading Machine (SCT) we have really upped our wheel building game. Not only can we cut our spokes to any length, we have cut our inventory down to factory blanks, allowing us to always have the right spoke length available. Through repetition and recording data it has really allowed us to fine tune the spoke length on all of our wheel builds, optimising the lengths down to below 1mm, further enhancing the build quality of all our wheels.

Morizumi SCT

Can Moonglu build with other spokes?

We do receive regular emails asking for builds with other types of spokes. We do feel the spokes we use on the 'stock' wheelsets are the best available at the cost. Sapim and DT Swiss are the two leading manufacturers of spokes in the world and the stainless steel double butted spokes are cost effective, reliable and average weight.

Our upgrade spoke is the Sapim CX Ray. In our opinion, this is the finest spoke available with a fantastic combination of fatigue strength and low weight, leading to a really low failure rate. Whilst its' bladed profile adds a small benefit in aero properties, in my opinion its' main benefit is the wheel strength. Properly tensioned wheels built with Sapim CX Ray spokes are laterally stiffer and accelerate better than a wheel built with standard spokes. For this reason CX Ray spokes are used on high end factory wheel sets built by brands such as Zipp and Enve amongst many others.

Warranty Policy

Firstly, all the hand built wheels that leave our shop are built by me, Moonglu owner Neil Dunkley. If you have called or emailed the shop to discuss wheels then it will be me that you have talked to. Everything is dealt with by me, from taking the order, ordering the parts, building the wheels, packaging the wheels and making sure they are posted, I deal with everything from start to finish. Ultimately, if anything goes wrong, it's down to me!

From those that know me, to people that read my website, I hope it comes across that I am passionate about my wheels and I pride myself in their performance. Most clients are paying anywhere between £400 and £2000 of their hard earned money for these wheels and I wouldn't do the same on a website unless I was sure I was buying a quality product.

I am hands on with these wheels but I don't build hundreds of pairs, our orders come in steadily allowing me the time to build each wheel with care and attention. I have been down the route of build them as quickly as possible and it comes back to bite you. I take my time and I believe now that I am building some incredibly good wheels, time after time.

Ultimately, the original question was warranty. My wheels are built up of component parts, hubs, spokes and rims. Each of these are covered by individual manufacturers warranty. This is the reason we have partnered with quality component manufacturers such as Hope Technology, DT Swiss, Chris King, Sapim and Stans No Tubes. Warranty covers manufacturers defects, not rider damage. We cannot warranty fair wear and tear, particularly hub bearing failure unless it is deemed to be premature.

For the build itself I take great pride in the wheel builds. If for any reason they don't stand up to normal use then I will be more than happy to have the wheels collected and inspected at my cost. I will then correct any issues and return the wheels, again at my cost.

Fortunately problems are rare but hopefully this gives further confidence to your purchase.